01
Audit
How reps dial today, where activity is being logged, and what managers actually coach against.
02
Design
Numbering, routing, call outcomes and CRM mapping decided before we touch a setting.
03
Build
Aircall configured, integrations wired, dashboards built, reps trained in a live session.
04
Operate
Weekly review of call volume, connect rate and coaching moments — and the changes that move them.