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Client Success Story — HotWax Commerce

Turning a retail tech CEO into an industry voice with 15+ podcast episodes

How FullFunnel built a multi-channel brand visibility program to help HotWax Commerce compete against entrenched, well-known legacy players in the U.S. retail market.
HotWax Commerce logo
Client profile
HotWax Commerce
IndustryeCommerce / omnichannel order management
AudienceRetail leaders & specialists
ProgramBrand visibility & content marketing
ChannelsLinkedIn paid social, SEO, organic social, podcast
DurationOngoing (15+ episodes as of April 2021)
Results
Brand visibility program · ongoing
15+

Podcast episodes produced

With retail leaders and specialists, as of April 2021

The Company

Omnichannel order management for retailers.

HotWax Commerce is a cloud-based Omnichannel Order Management solution that gives retailers the best return on their inventory through experiences like same-day Buy Online Pick Up In Store (BOPIS), Buy Online Return In Store (BORIS), Ship From Store, and Pre-Order management.
The Challenge

Standing out against entrenched, well-known competitors.

After achieving success delivering custom eCommerce projects, HotWax launched a B2B SaaS product in the American market, where it faced entrenched legacy competitors with well-known brand names. HotWax approached FullFunnel to build and run a social media marketing program aimed at increasing brand visibility and developing a strong network of retailers.
The Approach

A comprehensive, multi-channel marketing program.

FullFunnel worked with HotWax Commerce to develop and execute a comprehensive marketing strategy that included:

  • Paid social campaigns across LinkedIn
  • Search engine optimization
  • Organic social media growth campaigns
  • Podcast recordings and promotion
  • Conversion focused website design and development

Channel 1

Paid social

Paid social campaigns run across LinkedIn to reach retail decision-makers.

Channel 2

Search engine optimization

SEO work to build organic discoverability for the HotWax brand.

Channel 3

Organic social growth

Organic social media growth campaigns to build an engaged retailer following.

Channel 4

Podcast production

Podcast recordings and promotion featuring retail leaders and specialists.

Channel 5

Website design & development

Conversion-focused website design and development.

The Results

15+ podcast episodes produced with retail leaders and specialists, building a category voice.

The HotWax and FullFunnel teams are still working together to develop content and create podcasts. As of April 2021, the FullFunnel team has worked with HotWax to create over 15 podcast episodes with retail leaders and specialists. These podcasts and FullFunnel’s work to increase HotWax’s organic social media presencehave turned HotWax Commerce’s CEO into a retail technology personality with a large network of retailers. FullFunnel has empowered the HotWax team to share its expertise in the retail space with a broader audience, gaining credibility and popularity in the US market.
Why It Works · FullFunnel's Role

Content compounds into credibility.

FullFunnel builds and runs full-funnel brand visibility programs that combine paid social, SEO, organic content, and podcast production into one coordinated motion. The HotWax engagement is a proof point: challenging entrenched, well-known competitors took consistent, personality-driven content, not just paid spend. That combination is what turned HotWax's CEO into a recognized voice in retail technology.

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