<img alt="" src="https://www.smart-7-innovative.com/802971.png" style="display:none;">
Skip to main content
← All case studies
Client Success Story — DAWA

Quadrupling lead conversion, from 7% to 28%

How FullFunnel replaced a low-converting, pre-qualified leads list with targeted paid campaigns segmented by audience — confident enough to move 100% of lead generation in-house.
DAWA logo
Client profile
DAWA
IndustryDisability benefits advocacy
AudienceIndividuals seeking SSDI/SSI benefits
ProgramPaid lead generation
ChannelsTargeted paid campaigns
DurationPilot, then full rollout
Results
Paid lead generation program
28%+

Lead conversion rate

Up from 7% with the old leads list

100%

Of lead generation moved to the paid campaign

After the pilot proved out

The Company

Advocacy that doubles a claimant's odds.

Disability Advocates For Working Americans (DAWA) provides assistance with signing up for social security disability insurance, and supplemental security income, and support for individuals who have been denied benefits. Individuals using an advocate are 50% more likely to be successful than those that file the paperwork on their own. 

Disability Advocates For Working Americans (DAWA) provides assistance with signing up for social security disability insurance, and supplemental security income, and support for individuals who have been denied benefits. Individuals using an advocate are 50% more likely to be successful than those that file the paperwork on their own. The marketplace is saturated with service providers, most of whom provide nationwide services. DAWA was reliant on paying for a pre-qualified leads list, at a cost of just over $20 per lead and a low conversion rate on those leads of 7%. Only a small portion of conversions led to successful cases. The firm only received payment for successful outcomes months later.

The Challenge

Paying for leads that mostly didn't convert.

How to effectively compete in a tight market and generate qualified leads at a sustainable price point when the profit margin per successful case is low. 
The Approach

Targeted campaigns for a non-homogenous audience.

The key to success in this case was to:

  •  identify audiences that self-identify and then
  • engage directly with each audience - simple language, compelling message
Recognizing that a nationwide audience is not homogenous we created several specific and targeted paid campaigns based on a variety of demographic attributes, including:

  • Geography,
  •  Income level, and
  • Percentage of population in certain age brackets.  
We developed specific landing pages for each group that spoke directly to their needs, highlighting the importance of using an advocate including some compelling statistics. 

Each campaign was aggressively monitored doubling down on keywords and actions that successfully converted and removing elements that did not lead to successful conversions. We analyzed new form submissions, listened to recorded intake calls to further understand and finetune the campaigns, and reviewed daily signups by running reports from their intake system.

Approach

Segmented paid campaigns

Multiple targeted paid campaigns built around distinct audience segments, replacing the one-size-fits-all pre-qualified leads list.

The Results

28% lead conversion rate, up from 7% with the old leads list.

By the end of the pilot period (the first six weeks) we already surpassed our targets, as follows:

  • Generated 161% more leads for a third of the prior spend
  • The conversion rate for those leads more than quadrupled, from 7% to just over 28%
Completing the pilot and moving into the full ramp-up, the firm was able to confidently move 100% of their lead generation efforts into the paid campaign, and we were able to maintain the same levels and ratios of success.

Why It Works · FullFunnel's Role

A nationwide audience isn't one audience.

FullFunnel builds paid campaigns around real audience segments instead of a single generic list. This engagement is a proof point: segmenting the campaign quadrupled conversion versus a generic pre-qualified leads list. That result gave DAWA the confidence to move all of their lead generation in-house.

Want a number like these on your funnel?

Bring us your current motion. We will tell you which lever moves first and what it takes.
Request a consultation