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Client Success Story — DAWA

Quadrupling lead conversion, from 7% to 28%

How FullFunnel replaced a low-converting, pre-qualified leads list with targeted paid campaigns segmented by audience — confident enough to move 100% of lead generation in-house.
Client profile
DAWA
IndustryDisability benefits advocacy
AudienceIndividuals seeking SSDI/SSI benefits
ProgramPaid lead generation
ChannelsTargeted paid campaigns
ToolsTBD
DurationPilot, then full rollout
Results
Paid lead generation program
28%+

Lead conversion rate

Up from 7% with the old leads list

100%

Of lead generation moved to the paid campaign

After the pilot proved out

The Company

Advocacy that doubles a claimant's odds.

Disability Advocates For Working Americans (DAWA) provides assistance with signing up for social security disability insurance and supplemental security income, and support for individuals who have been denied benefits. Individuals using an advocate are 50% more likely to be successful than those who file the paperwork on their own.
The Challenge

Paying for leads that mostly didn't convert.

The marketplace is saturated with service providers, most offering nationwide services. DAWA relied on paying for a pre-qualified leads list at just over $20 per lead, with a conversion rate of only 7%. Only a small portion of conversions led to successful cases, and the firm only received payment for successful outcomes months later — leaving little room for error at a low profit margin per case.
The Approach

Targeted campaigns for a non-homogenous audience.

Recognizing that a nationwide audience is not homogenous, FullFunnel created several specific and targeted paid campaigns based on a variety of audience segments, rather than relying on a single generic lead source.
Approach

Segmented paid campaigns

Multiple targeted paid campaigns built around distinct audience segments, replacing the one-size-fits-all pre-qualified leads list.

Why It Works · FullFunnel's Role

A nationwide audience isn't one audience.

FullFunnel builds paid campaigns around real audience segments instead of a single generic list. This engagement is a proof point: segmenting the campaign quadrupled conversion versus a generic pre-qualified leads list. That result gave DAWA the confidence to move all of their lead generation in-house.

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