<img alt="" src="https://www.smart-7-innovative.com/802971.png" style="display:none;">
Skip to main content
← All case studies
Client Success Story — CreditPoint Software

65.6% more pipeline value from a website built to segment, not generalize

How FullFunnel repositioned CreditPoint's website around enterprise vs. mid-market segments and industry-specific content to chase higher-value deals.
CreditPoint Software logo
Client profile
CreditPoint Software
IndustryCredit risk & collections management software
AudienceEnterprise & high-growth mid-market
ProgramWebsite repositioning & segmentation
ChannelsWebsite, content, email
DurationBegan 2022
Results
Website repositioning
65.6%

Increase in sales pipeline value

10%

Increase in new site traffic

Since launch

33%

Increase in average time on page

1:43

Avg. organic session duration

vs. 0:52 benchmark

The Company

20+ years pioneering the fintech order-to-cash space.

CreditPoint Software   is an industry leader in credit risk and collections management software. With over $50 billion in trade revenue running through its software and serving users on 5 different continents, CreditPoint is truly a global company, working with companies that range from SMBs to Fortune 50.

Founded in 2000, CreditPoint Software has pioneered the fintech order-to-cash space with a highly configurable, comprehensive credit management software serving mid-market to enterprise businesses, all the way up to Fortune 50 companies across the globe. CreditPoint software automates the entire credit and collections process, from credit apps to accounts receivable. 

The Challenge

A generic website couldn't chase a more valuable buyer.

CreditPoint had a new goal in 2022: To not only generate consistent leads and close more deals but also to focus on higher-value leads and more up-market customers. CreditPoint found that the deals they were closing could be much larger if they specifically targeted enterprise and high-growth mid-market businesses.

But how could this goal be accomplished? With more than 20 years in the industry, CreditPoint was looking for an organic solution that would clearly resonate with their ideal client persona (ICP). 

The Approach

Segment by company size and industry, not just one homepage.

To generate high-value leads, FullFunnel overhauled the structure and language on the CreditPoint website to target specific industries and companies of a large enough size within them that have historically generated higher-value deals. 

FullFunnel expanded the website with new pages and navigation to create a seamless user experience for each ICP. By splitting the solution between enterprise and mid-market, CreditPoint is better able to speak to the needs of each unique audience. The Enterprise pages highlight comprehensive, configurable solutions that may be unnecessary for mid-market clients, while the mid-market pages emphasize user-friendly features and quicker onboarding. Further, the industry pages speak to a wide range of industry decision-makers and highlight relevant case studies and resources that are meant to resonate with their target audience.

Layer 1

Enterprise vs. mid-market segmentation

New pages and navigation split the solution between enterprise and mid-market. Enterprise pages highlight comprehensive, configurable solutions; mid-market pages emphasize user-friendly features and quicker onboarding.

Layer 2

Industry-specific pages

Pages speaking to a wide range of industry decision-makers, highlighting relevant case studies and resources meant to resonate with each target audience.

Layer 3

New content for target verticals

New case studies, blogs, and white papers speaking specifically to high-growth and enterprise businesses in manufacturing, energy, transportation, agriculture, business services, and electronics.

Layer 4

Content reuse across channels

The new website structure and content were also leveraged for advertising and email marketing initiatives to both prospects and users already in the pipeline.

The Results

65.6% increase in sales pipeline value.

These enhancements are helping move users down the funnel as the website more directly speaks to their needs. But the changes didn’t stop at customer segmentation! In addition, FullFunnel developed new case studies, blogs, and white papers that speak specifically to high-growth and enterprise businesses within the manufacturing, energy, transportation, agriculture, business services, and electronics industries. FullFunnel is also leveraging the new website structure and content for advertising and email marketing initiatives to both prospects and users within the pipeline. 

Since launch, CreditPoint has seen a 10% increase in new site traffic as well as a 33% increase in average time on page and improved bounce rates as prospects are finding content that directly resonates with the problems they face within their business. The average session duration of organic search traffic has also increased to 1 min 43 seconds, well above the benchmark average of 52 seconds. By quickly segmenting customers on the website and developing industry-specific content, FullFunnel has increased sales pipeline value by 65.6%. By making these crucial changes across the CreditPoint website, FullFunnel has helped streamline the customer journey for CreditPoint’s ICP, resulting in higher-value leads.

Why It Works · FullFunnel's Role

Speak to the buyer you want, not the buyer you have.

FullFunnel rebuilds websites around the customer segment a business wants to win, not just the one it already serves. This engagement is a proof point: segmenting by company size and industry, rather than running one generic message, lifted pipeline value by 65.6%. Prospects who find content that speaks directly to their situation engage longer and move further down the funnel.

Want a number like these on your funnel?

Bring us your current motion. We will tell you which lever moves first and what it takes.
Request a consultation