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Client Success Story — Publicly Traded Marketing Platform

Sales cycle cut from 90 to 25 days with a rebuilt partner program and pricing model

How FullFunnel rebuilt a European marketing platform's channel partner program and re-priced its product for a North American expansion.
Client profile
A publicly listed European marketing automation platform
IndustryMarketing automation (email)
AudienceNorth American marketers & channel partners
ProgramChannel program & pricing redesign
ChannelsPartner/channel
The Company

A leading European marketing platform, publicly listed.

Leading international marketing automation platform, whose mission is to empower marketers with the tools that make it easy to get dramatic results, every time. The organization is publicly listed on an international exchange.  

The organization is one of Western Europe’s leading marketing platforms, and the senior management team was looking to gain similar market dominance in the ultra competitive North American market. In order to do so, they needed to quickly understand the North American consumer and make augmentations to product, price, and packaging to allow for expedited growth at a fiscally responsible rate and cost.

The Challenge

A referral-only partner program and Europe-only pricing.

Senior management wanted to gain similar market dominance in the ultra-competitive North American market, which meant quickly understanding the North American consumer and adjusting product, price, and packaging for fiscally responsible growth. The existing Channel Program focused primarily on referrals and provided little value for partners — only 5% of referred leads actually turned into customers, meaning the sales team spent most of its time on leads unlikely to close. The platform's existing pricing was also tailored for European markets and required significant amendments to gain traction in North America.
The Approach

Rebuild the partner program and the pricing model in parallel.

FullFunnel was engaged by the organization to build a Channel Partner Program, and create and deploy new product pricing and packaging that would allow the European email marketing leader to accelerate growth in North America.

FullFunnel wasted no time getting to work on the following objectives:

Channel Partner Program The company’s existing Channel Program focused primarily on referrals and provided little value for the Partners. Additionally, only 5% of referred leads actually turned into Customers, meaning that the sales team was spending the majority of their time on leads that weren’t likely to close. FullFunnel knew that the program would require a significant restructuring in order to scale, and worked closely with the organization’s leadership team to design, develop, and deploy an industry leading Partner Program that features attractive Partner benefits, a comprehensive Certification and onboarding program, and an internal team and compensation structure that drives results.

Product Pricing & Packaging The platform’s existing pricing was tailored for success in the European markets, and required significant amendments in order to gain traction in the North American market. FullFunnel conducted substantial research on both the competitive landscape and the target market, and ultimately settled on a tiered SaaS model that was easy for the sales team to describe, and the consumers to understand.

Workstream 1

Channel partner program

Worked closely with the organization's leadership team to design, develop, and deploy an industry-leading Partner Program featuring attractive partner benefits, a comprehensive certification and onboarding program, and an internal team and compensation structure that drives results.

Workstream 2

Product pricing & packaging

Conducted substantial research on the competitive landscape and target market, ultimately settling on a tiered SaaS model that was easy for the sales team to describe and for consumers to understand.

The Results

25 day sales cycle, down from 90, after the new partner program and pricing model launched.

It didn’t take long for the newly implemented pricing and packaging to gain traction. Shortly after the new pricing went live, the organization’s sales team noted an increase in qualified discussions. Tangible results followed shortly after, as the first full month of the new pricing being live was the North American region’s best ever in terms of closed opportunities. Perhaps the best result from this initiative; however, has been the drastic decrease in the sales cycle from 90 down to 25 days.

The new pricing and packaging also supported the launch of the newly revamped Partner Program, as Partners could now easily demonstrate the pricing and ROI of the platform. In the short time since the Program launch, the organization has welcomed many new Partners into the Program, and has done so at a truly remarkable rate.

Why It Works · FullFunnel's Role

Pricing and partnerships reinforce each other.

FullFunnel redesigns go-to-market economics and channel structure together, not separately. This engagement is a proof point: a pricing model built for the target market made the partner program easier to sell, and a stronger partner program gave the new pricing more distribution. The sales cycle compression from 90 to 25 days reflects both moving at once.

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